Terms and Conditions
THE FALKLANDER TRAVEL LIMITED BOOKING CONDITIONS
1. Introduction
1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with The Falklander Travel Ltd, 36 Ross Road, Stanley, Falkland Islands FIQQ 1ZZ ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these booking conditions then please contact our Travel Expert who will be happy to help you.
1.2 We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.
2. Booking
2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age.
2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
2.3 Please check that all names, dates are correct on receipt of all itineraries and advise us of any errors immediately. We will not make any charge for changes to itineraries, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.
3. Payment
3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
4. Your contract
4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator or other supplier) named on your booking summary. For most bookings we act as agent for the supplier.
4.2 You may wish to purchase hotel, car rental, transfers, tours or other services on our website. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier.
5. Flights
5.1 The Falklander Travel does not do flight bookings or deal with the Airlines so guests are advised to have all information to contact the airline, and in case of delays or cancellations to re-arrange flights directly with the airline.
6. If You Want To Change or Cancel Your Holiday
6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. You may cancel your booking at any stage prior to the 90 days before departure. Due to administration costs being incurred by ourselves on handling any booking, we will retain the full 10% of the original deposit invoice upon cancellation to cover such charges.
Cancellation charges within the 90 days before departure:
90 – 60 days before departure 50% of total itinerary cost
59 – 31 days before departure 75% of total itinerary cost
30 days or less before departure 100% of total itinerary cost
7. Changes or Cancellations by the Supplier
7.1 We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund.
8. Our Service Charges
8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:
• "Administration Fee for Supplier"
• "Service Charge" – a charge for the booking agency services we provide to you.
Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent.
9. Our responsibility for your booking
9.1 As agent, we accept no responsibility for the actual services the operators provide however we are constantly monitoring the quality of their services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to one times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Complaints
10.1 The contract for your arrangements is between you and The Falklander Travel Ltd and any queries or concerns should be addressed to us. If you have a problem whilst on holiday, this must be reported to the supplier or travel expert immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
10.2 If you wish to complain when you return home, write to us as set out in your booking confirmation.
11. Your Financial Protection
11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the operator. Please ask us about the protection that applies to your booking.
11.2 Airline Delays/Cancellations
The Falklander Travel Limited cannot be held responsible under any circumstances, that might result in extra expenses for the client, e.g. accommodation, food, excursions etc.
All extra charges will be charged to the client. It is strongly recommended that clients take out holiday insurance to safeguard against such delays.
12. Where we are package organiser
12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser.
12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate operator/travel service suppliers. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed by other travel service providers (our suppliers). If any of the travel services are not performed in accordance with the package travel contract and we don’t put that right we may be liable to offer you compensation, but within the limits of the Falklands law and the terms of these booking conditions.
12.3 Where we are package organiser, if you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services and local authorities; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
13. Special Requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
15. Insurance
You are strongly advised to take out suitable insurance for you and anyone travelling with you. Falkland Islands Customs & Immigration may require proof of adequate insurance from you upon entering the country.
Suitable insurance would include the cost of assistance (including repatriation) in the event of accident or illness, loss of baggage and money, cancellation fees and other expenses.
Please check it carefully to ensure that all the details are correct, and that all relevant information has been provided by you ( eg. pre existing medical conditions). Failure to disclose relevant information will affect your insurance.
If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
16. Accommodation Ratings and Standards
16.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. The rating in use in the Falkland Islands is provided by the Falkland Islands Tourist Board.
16.2 Safety standards in some destinations may differ from those applicable in the United Kingdom/USA. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
17. Room Allocation
After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. This information will also be available on your travel itinerary.
18. Building Work
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.
19. Delivery of Documents
All itinerary documents will be sent to you via email, URL link or view in the Trip Plans App.
20. Passports, Visas and Health
20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
21. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.
22. Unavoidable and Extraordinary Circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned.
23. Behaviour
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
24. Privacy notice
We are committed to respecting your privacy and protecting your personal information. Our privacy notice is available on here on our website.
1. Introduction
1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with The Falklander Travel Ltd, 36 Ross Road, Stanley, Falkland Islands FIQQ 1ZZ ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these booking conditions then please contact our Travel Expert who will be happy to help you.
1.2 We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.
2. Booking
2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age.
2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
2.3 Please check that all names, dates are correct on receipt of all itineraries and advise us of any errors immediately. We will not make any charge for changes to itineraries, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.
3. Payment
3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
4. Your contract
4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator or other supplier) named on your booking summary. For most bookings we act as agent for the supplier.
4.2 You may wish to purchase hotel, car rental, transfers, tours or other services on our website. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier.
5. Flights
5.1 The Falklander Travel does not do flight bookings or deal with the Airlines so guests are advised to have all information to contact the airline, and in case of delays or cancellations to re-arrange flights directly with the airline.
6. If You Want To Change or Cancel Your Holiday
6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. You may cancel your booking at any stage prior to the 90 days before departure. Due to administration costs being incurred by ourselves on handling any booking, we will retain the full 10% of the original deposit invoice upon cancellation to cover such charges.
Cancellation charges within the 90 days before departure:
90 – 60 days before departure 50% of total itinerary cost
59 – 31 days before departure 75% of total itinerary cost
30 days or less before departure 100% of total itinerary cost
7. Changes or Cancellations by the Supplier
7.1 We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund.
8. Our Service Charges
8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:
• "Administration Fee for Supplier"
• "Service Charge" – a charge for the booking agency services we provide to you.
Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent.
9. Our responsibility for your booking
9.1 As agent, we accept no responsibility for the actual services the operators provide however we are constantly monitoring the quality of their services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to one times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Complaints
10.1 The contract for your arrangements is between you and The Falklander Travel Ltd and any queries or concerns should be addressed to us. If you have a problem whilst on holiday, this must be reported to the supplier or travel expert immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
10.2 If you wish to complain when you return home, write to us as set out in your booking confirmation.
11. Your Financial Protection
11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the operator. Please ask us about the protection that applies to your booking.
11.2 Airline Delays/Cancellations
The Falklander Travel Limited cannot be held responsible under any circumstances, that might result in extra expenses for the client, e.g. accommodation, food, excursions etc.
All extra charges will be charged to the client. It is strongly recommended that clients take out holiday insurance to safeguard against such delays.
12. Where we are package organiser
12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser.
12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate operator/travel service suppliers. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed by other travel service providers (our suppliers). If any of the travel services are not performed in accordance with the package travel contract and we don’t put that right we may be liable to offer you compensation, but within the limits of the Falklands law and the terms of these booking conditions.
12.3 Where we are package organiser, if you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services and local authorities; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
13. Special Requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
15. Insurance
You are strongly advised to take out suitable insurance for you and anyone travelling with you. Falkland Islands Customs & Immigration may require proof of adequate insurance from you upon entering the country.
Suitable insurance would include the cost of assistance (including repatriation) in the event of accident or illness, loss of baggage and money, cancellation fees and other expenses.
Please check it carefully to ensure that all the details are correct, and that all relevant information has been provided by you ( eg. pre existing medical conditions). Failure to disclose relevant information will affect your insurance.
If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
16. Accommodation Ratings and Standards
16.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. The rating in use in the Falkland Islands is provided by the Falkland Islands Tourist Board.
16.2 Safety standards in some destinations may differ from those applicable in the United Kingdom/USA. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
17. Room Allocation
After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. This information will also be available on your travel itinerary.
18. Building Work
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.
19. Delivery of Documents
All itinerary documents will be sent to you via email, URL link or view in the Trip Plans App.
20. Passports, Visas and Health
20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
21. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.
22. Unavoidable and Extraordinary Circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned.
23. Behaviour
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
24. Privacy notice
We are committed to respecting your privacy and protecting your personal information. Our privacy notice is available on here on our website.
